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Reducing maintenance error

Maintenance activities are particularly vulnerable to human errors and violations. In maintenance, unlike many other tasks, a fault introduced into the system today through human error might have no effect for several months. However, when the effect is felt it may have significant safety and/or performance consequences.
Good management of maintenance and an understanding of the factors that affect the performance of those carrying out maintenance tasks can significantly reduce the risk of human error.

Duration

This is a one or two day workshop (depending on depth of knowledge required), with many practical exercises.

Who should attend?

This workshop has been developed for supervisors, line managers, trainers and assessors of maintenance personnel. It is also suitable for managers of activities that support maintenance production (e.g. engineering design, materials management) who would like to know more about the factors that provoke maintenance staff to make errors.

What will you learn?

The main areas covered by this workshop are:

introduction to human factors
maintenance-related human factors
the role of supervisors and assessors in reducing error
developing the competence of staff to reduce errors, and
gaining support for changes to maintenance systems and infrastructure.

This workshop will increase delegates’ knowledge of the human factors that lead to errors and will develop their skills in identifying problems and creating solutions.

Human factors in rail vehicle maintenance

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Customised training - in your workplace

We can customise any of our training courses to address the specific issues faced by your industry or business. We will run the training at your workplace so you save on travel and accommodation costs.

A good course - well delivered with useful practical exercises.
Maintenance Control Team Leader, Hitachi Rail Europe

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