Silver Moor Consulting
  • Home
  • About
  • Consultancy
    • Barrier-based auditing
    • Task design
    • Training & competence
    • Procedures & documents
    • Accident & incident investigation
    • Decision support tools
    • Performance dashboards
    • Risk management >
      • Bowtie risk assessment
    • Operational readiness
    • Safety climate surveys
  • Training
    • Reducing maintenance error
    • Accident investigation training >
      • Accident investigator training
      • Senior accident investigator
      • Root cause analysis
      • On-Train Data Recorder (OTDR) analysis
    • Writing safety critical instructions
    • Bowtie risk methodology
    • Risk assessment
    • Trainer and coaching skills
    • Process mapping
    • Writing better reports
    • Creating a vision
  • Coaching
    • Accident investigator coaching
    • Consultant coaching
    • Manager coaching
  • Contact
  • News
  • Resources
    • Rail images
    • Tram images
    • Bus images
    • Human factors images
    • Event images
    • 1930s road safety advice
    • 1960s railway workshop safety
    • BR Training Manuals
  • Clients
  • Privacy
Home | Consultancy | Training and competence

Training and competence

Evaluating training strategy and programmes

We can help you evaluate whether training is making (or is likely to make) a positive difference to the performance of the people that go on it. We can provide support ranging from reviewing training programmes through to developing competence-based training to be delivered either by us or your own trainers. 

Developing and maintaining competence

We can develop and implement risk-based management systems for developing, maintaining and monitoring the competence of your workforce. These systems can be supplemented by software provided by our associate business to help plan and record competence assessments.

Part of our service is to identify tasks where skill fade is likely to occur, allowing you to focus refresher training on the things that really matter. This is likely to reduce the burden of refresher training which typically focuses on fairly routine tasks, or at least reduce the frequency that the skills need to be refreshed.

When designing training we use a risk-based approach that makes sure that the learning is focused on the activities that carry significant risk, or where ‘skill fade’ is likely to be high.

Railway, metro and tramway competence management systems

Rail, metro and tram operators and maintainers are required to develop, maintain and assess the competence of individuals carrying out safety critical work, on an ongoing basis (regulations 23 and 24 of the Railways and Other Guided Transport Systems (Safety) Regulations, 2006).
We have considerable experience in designing, implementing and auditing competence management systems for safety critical work.

Standards that define competent performance

Using our specialist analytical tools we work with clients to define the performance and knowledge criteria that define 'competent' performance for the various roles in their business. The criteria are developed from job and task analysis and are therefore to the specific tasks that are required in the organisation's operating environment. 
The competence standards are the foundation for everything that is then created to help people develop and maintain their competence: training programmes, training support materials, assessment programmes, evaluation frameworks and audit requirements.
Competences - social care
Competence standards for social care organisation
Tramway operator competence standards
Tramway operator competence standards
Steam locomotive fireman competences
Competence standards for passenger charter train operating company

Training materials

Our team has significant experience of operations in engineering, transportation, construction and fire and rescue services, amongst others. We also have graphic design, video and animation specialists so that we are able to design and create training programmes and support materials for normal, degraded and emergency situations.

Health & Safety Executive - Competence Framework
File Size: 726 kb
File Type: pdf
Download File

Office of Rail & Road guidance - competence management systems
File Size: 402 kb
File Type: pdf
Download File

Research report - Competence management in transport organisations
File Size: 2446 kb
File Type: pdf
Download File

Research report - competence management; railway rolling stock maintenance
File Size: 1025 kb
File Type: pdf
Download File

    How well is competence developed, maintained and monitored?

    Fill in this short questionnaire to see if training and competence may be causing problems for your business. 
Submit
If you'd like us to talk to you about how we may be able to help, please Contact Us.

Silver Moor Business Consulting LLP is registered in England and Wales. Registered Number: OC389666. VAT Registration No. GB 178 0758 72 
Registered Office: Coombe Wood House, Winscombe Hill, Winscombe, North Somerset, BS25 1DH, United Kingdom.

© Silver Moor Business Consulting LLP 2023. All rights reserved.