Silver Moor Consulting
  • Home
  • About
  • Consultancy
    • Barrier-based auditing
    • Task design
    • Training & competence
    • Procedures & documents
    • Accident & incident investigation
    • Decision support tools
    • Performance dashboards
    • Risk management >
      • Bowtie risk assessment
      • Route risks
    • Operational readiness
    • Safety climate surveys
  • Training
    • Reducing maintenance error
    • Accident investigation training >
      • Accident investigator training
      • Senior accident investigator
      • Cognitive Interview Technique
      • Root cause analysis
      • On-Train Data Recorder (OTDR) analysis
    • Writing safety critical instructions
    • Bowtie risk methodology
    • Risk assessment
    • Fire safety and fire risk assessment
    • Trainer and coaching skills
    • Mindfulness in the workplace
    • Handling difficult conversations
    • Process mapping
    • Writing better reports
    • Managing your time
    • Team development
    • Creating a vision
    • Fundamentals of project management
  • Coaching
    • Accident investigator coaching
    • Consultant coaching
    • Manager coaching
  • Contact
  • News
  • Resources
    • Rail images
    • Tram images
    • Bus images
    • Human factors images
    • Event images
    • 1930s road safety advice
    • 1960s railway workshop safety
    • BR Training Manuals
  • Clients
  • Privacy
Home | Gallery | Human factors | Car parking ticket machine
Poor layout of buttons on car park machine
Poor human-machine interface; car park ticket machine. Image © Silver Moor Business Consulting 2020

CAR PARK TICKET MACHINE

One of the worst designs of a user interface I’ve seen in a while.
The keypad goes from top to bottom, with numbers in the first column.  This non-intuitive layout makes
it very difficult to find the letter or number you want.

The bright yellow button is NOT the one to press to get your ticket;  pressing that one will cancel everything and you’ll have to start again. An extra arrow has been added, presumably because people kept pressing the wrong button.

Under the ‘additional information’ there is an interesting piece of information: 
“Tickets purchased the evening before and will calculate into the next day”. 


Silver Moor Business Consulting LLP is registered in England and Wales. Registered Number: OC389666. VAT Registration No. GB 178 0758 72 
Registered Office: Coombe Wood House, Winscombe Hill, Winscombe, North Somerset, BS25 1DH, United Kingdom.

© Silver Moor Business Consulting LLP 2021. All rights reserved.