Management-speak annoys us intensely here at Silver Moor. Far from making things clearer, it confuses and irritates employees. Management consultants are often blamed (usually with justification) for introducing these phrases. As a management consultancy practice (we ‘operate in the management consultancy space’) our clients are often very pleased (and surprised) by our plain speaking. This is because we see the effects of poor communication in high-risk industries when we investigate serious incidents and accidents.
The video on the right, produced by education charity Teach First, gives a great insight into how confusing management-speak can be. They asked primary age students to identify and translate some of the worst phrases used by management in workplaces.
The Plain English Campaign has a lot of free resources to help. We use these principles both in our work (for example writing operational procedures) and in our training – to help you improve your own skills.
Try our three ‘management speak’ games to see how you and your managers fare.
Keep your communication short, keep it clear, keep it free from management-speak and jargon.
We've just posted some examples of 'bad' human factors that we've come across - things that have (or are likely to) shape the actions of people in an undesirable way. Take a look at these examples, and if you have any that you'd like to share please contact us!
Edinburgh Trams is a project we've been involved with for quite a while - great to see trams finally running into the city centre.
In March 2013 seven US Marines were killed when a Marine double-loaded a 60mm mortar on a training exercise. Eight other Marines were injured by the explosion.
The investigation concluded that several common 'human factors' led to the accident:
Fortunately, in industry the outcome of human error is rarely this significant. For details on how we can help identify and manage human factor risks in industry, see our consultancy pages.