We will be running one of our problem-solving sessions for SME owners and managers at a conference organised by the Chartered Management Institute on the 7th October.

The event is on the 7th October in Cullompton, Devon. It has been designed to be an interactive conference that will make you think as you explore your individual strengths, life balance, communication, networking, working smarter and personal productivity in the 21st Century.

For more information, and to book your place, go to the Chartered Management Institute's event page.

We are delighted to have been appointed as a supplier on Blaenau Gwent County Borough Council's dynamic purchasing system. We have been approved as a supplier of training services for staff development and heath & safety.
We look forward to a successful working relationship with Blaenau Gwent County Borough Council.

We are proud to announce that we have recently become a business support provider on the West of England Growth Hub, helping our local business community to grow sustainably.
The resource works by creating a two way referral and collaboration process between the West of England Growth Hub and the existing local business support infrastructure. Finding the help that you need in a quick and easy manner has always been a challenge for businesses, the West of England Growth Hub gives us the opportunity to offer our support and expertise.
This fresh approach by the West of England Growth Hub will be a unique offering nationally and we are excited to be involved in this prospect. The West of England Growth Hub will facilitate access to the most appropriate local providers, via a tailored, intuitive website journey. This is all based upon extensive research and wide consultation with local businesses. The West of England Growth Hub’s unique approach ensures that everything they do reflects the voice of businesses; and the community is at the heart of all it does.
The West of England Growth Hub is powered by Business West for The West of England Local Enterprise Partnership (LEP).
For more information and to see how you can get involved, visit 
www.wearegrowth.co.uk or email: info@wearegrowth.co.uk.

The Chartered Management Institute has just released a report that gives insight into how managers cope with adversity. 
The findings of the report, and the recommendations that it makes, are in line with what we experience.
Understanding and managing risk (through tools such as the bow tie) and building a culture where failures are seen as an opportunity to learn (through effective investigation) are at the core of what we do. 

The Chartered Management Institute (CMI) is the only chartered professional body for management and leadership, dedicated to improving managers’ skills and growing the number of qualified managers. 

Follow the CMI on Twitter at @cmi_managers: if you're based in the South West of England you can follow the regional branch at @CMISouthWest.

John Baker, our Managing Partner, has just done a short video introduction on our favourite subject - understanding and managing human error. The purpose of the video was to raise awareness why it's important to understand why errors occur. It's aimed at small-medium businesses in non-safety critical industries. John's talk is part of an innovative project by our friends at Bitpod, a specialist online video business based in Exeter.  
​The concept of their 'In a nutshell' programme was to invite members of the business community into their in-house studio to film a two minute advice-sharing video, giving them experience of video production. Funded by Bitpod, the only cost to the contributors is their time. Once filmed, the videos are uploaded onto a dedicated YouTube channel from which they are accessible by the contributors and shared jointly across a number of social media platforms.
You can see some of the things that lead humans into making mistakes in our gallery. We provide a wide range of consultancy and training services to help understand and manage human error. 

More than one in five managers who fell short of performance expectations in the last year still received bonus pay-outs, according to new data published today [10 May] by the Chartered Management Institute (CMI) and XpertHR.

Data from the 2016 National Management Salary Survey reveal that many managers and professional staff still reap the benefits of bonus pay outs despite falling short of expectations. Of those deemed to be underperforming or developing, 23% still received a bonus payment on top of their basic salary. The average bonus payments to this group were worth £4,270, or 12% of their basic pay, taking their total packages to £40,067. 
The data also suggest that so-called ‘rewards for failure’ could be even more common for more senior leaders. Among senior managers who fell short of performance expectations, as many as 43% took home bonuses.

John (Silver Moor's Managing Partner) and Steve Thomas (one of our Associates) have been running problem-solving workshops for small businesses in the South West as part of their role as Institute of Consulting fellows. These have been targeted at owners and managers of small businesses. The events have allowed delegates to work on real challenges that their businesses are facing and, using the knowledge and skills of a small group of people, helped them to find real solutions.
The events are free; the latest one (being held on the 7th December in Bristol) can be booked at http://www.managers.org.uk/events-and-courses/2015/december/business-surgery
More information about the Institute of Consulting can be found on their website. Also, check out our coaching services.